Diamond Pet Foods

General information

About the Diamond Pet Foods Community
Welcome to our Facebook page! We encourage this to be a place where pet parents and fans can share photos and videos, ask questions or inquire about Diamond Pet Foods, and interact with others in a positive manner.
Terms of Use
Content shared on this page by visitors does not always represent Diamond Pet Foods or our values. We reserve the right to remove content if we feel it is inappropriate, offensive, explicit, graphic, irrelevant, disruptive or falsely representative of Diamond Pet Foods or any other company or brand. Additionally, we reserve the right to block any user in violation of this policy. Such content includes but is not limited to:
• Spam or content intended to cause technical issues
• Advertisements, solicitation or links otherwise not authorized by DPF
• Content in violation of any local, state, national, or international law
• Harassing, threatening, vulgar, defamatory, libelous or abusive content
• Deceptive, misleading or factually-inaccurate content
• Content infringing on any copyright, trademark, patent, trade secret or proprietary rights of any party
• Private, personal or sensitive information about any individual
• Content promoting unaffiliated organizations, groups or products
• Content unrelated to the original post

We ask that all users adhere to Facebook’s Terms and Policies, including their Statement of Rights and Responsibilities and Community Standards.

Our Products & Content
We believe in providing a nutritious, premium product at a price that works for our customers. However, our formulas are not intended to diagnose, prevent or cure illness or disease. The content that we share is for informational or entertainment purposes only and should not be used to replace an expert’s advice. We recommend contacting your veterinarian for any questions you have about your pet’s health. Any dietary changes or healthcare treatments should be made after consultation with your veterinarian.

Thanks for Sharing
We love when fans participate on our page! When you post content to any area of our page, including but not limited to photos, videos, reviews, private messages, and public comments, we reserve the right to use it for future company posts. If you wish to not have your content used, please advise when publishing. Please do not repost any photos that are not yours without the permission of the owner – individual and business pages included.

Use of Our Brand & Content
The name “Diamond Pet Foods” and all Diamond Pet Foods logos and graphics are the property of Diamond Pet Foods and may not be used by external parties without written consent.

Your Inquiries
The Diamond Pet Foods community is not monitored 24/7 and does not include access to customer account or case information. We generally respond to private messages, posts and comments posted in the community Monday through Friday between the hours of 8 a.m. and 5 p.m. Central Time. We do our best to answer every question sent our way, but we are not able to answer every question or concern, or provide advice regarding any pet’s health.

We also encourage you to speak with our dedicated product specialists. You may either call 1-800-442-0402 (8 a.m.-5 p.m. CT weekdays), or send an e-mail at customerservice@diamondpet.com.